Every country has its own laws concerning additional customs and import fees. To see if you are subject to these additional fees, please refer to the following link: https://lenskart.us/pages/return-exchange
Please note that all payments on Lenskart.us are processed in USD. As such, payments made with other currencies are subject to conversion rates.
When contacting us, please state your reason for returning the product and your order number.
To fully complete the return/exchange process, you are required to send the products back to us. Refund transactions will be made to the same payment method used to make the original purchase.
We send your order out for delivery 5-12 business days after we confirm your order. This time period includes our crafting and quality assurance process (which takes 2-5 business days) and delivery time (which takes 5-7 business days).
From frame crafting to lens fitting, we pride ourselves on our commitment to perfection. For materials, our frames demand only the most top-shelf steel, titanium, acetate and plastic.
Our 1-year warranty is a sign of our confidence. If you experience any defects or concerns, please email us at firstname.lastname@example.org or call our toll-free number: 833-763-2119 between the hours of 9AM-6PM EST.
Yes you may! After placing your order, you will receive an email confirming your prescription details. Once you have them, simply reply to it! Alternatively, you may also email your prescription details and order number directly to email@example.com
Once you select a frame and lens bundle, you can choose to either manually input your prescription details or upload a photo of your prescription. If you currently don’t have your prescription details on hand, you can select “I’ll Update Later”. For assistance, please email us at firstname.lastname@example.org
Yes! Precision lens cutting technology allows us to craft lenses fit for every prescription: single vision, bifocal, and progressive. Over 1 million customers can vouch for their accuracy and quality.
In the rare circumstance that your glasses don’t fit you or have been fitted with incorrect lenses, it would be our pleasure to help you replace them. Please call us at our toll-free number at 833-763-2119 between the hours of 9 AM - 6 PM EST. Or, email us at email@example.com
For more information, please refer to our Exchange and Return policy at https://lenskart.us/pages/return-exchange
We offer three frame sizes: small, medium, and large. 95% of our customers fit our medium size. For more information, please refer to our frame size guide at https://lenskart.us/pages/frame-size-guide.
Lenskart crafts and sells the following products: eyeglasses, sunglasses, computer glasses, reading glasses, and kids’ eyeglasses.
Sorry! We currently do not sell contact lenses.
Sorry! At the moment, we only sell non-polarized prescription sunglasses.
When customizing a pair of prescription sunglasses, you have three lens color options: green, gray, and brown.
We are proud to carry the following designer brands: Vincent Chase (VC), John Jacobs (JJ), Lenskart Air (LA), Lenskart Junior, and Lenskart Readers.
We accept all widely-used forms of online payment. This includes debit/credit cards such as VISA, American Express, etc. We also accept PayPal.
No! You do not need to create a Lenskart.us account to make a purchase. However, an account will allow you to use these useful features:
- Save your customer information so you can buy frames with only your email address
- View, manage, and download your order history and invoices.
At the login page, please click on “Forgot Password”. You will receive an email soon instructing how to create a new password.
Hover your mouse over the “Account” tab on the upper right hand of the website page. Then, click “Sign Up” to begin creating your account!
When you create your account, you are given the option to receive updates on our biggest sales and newest collections. To stop receiving these updates, simply scroll to the bottom of any email and select the “unsubscribe” option.
Once we finish crafting your eyewear and send them out for delivery, you will receive a shipping confirmation email with tracking details. In most circumstances your delivery will arrive in 5-7 business days.
We currently do not have any offline stores. However, we take pride in making our online shopping experience as simple and exceptional as possible!
Sorry! At this time we cannot fulfill orders with prism prescriptions.
No! Lenskart prides itself on offering free shipping worldwide!
Sorry! Unfortunately our courier partners do not deliver to P.O box addresses. For a hassle free delivery, please offer a home address, business address, etc.
At Lenskart, we pride ourselves on our 1-year warranty policy. However, this warranty excludes cases of:
- Self-inflicted breakages/physical damage
- Typical wear and tear
- Prescription concerns reported 30 days post delivery
At Lenskart, we offer two types of lenses that suit your bifocal prescription:
- Premium bifocals, which correct your vision for both near and distance objects.
- Progressive lenses, which seamlessly correct vision for near, distant, and objects in between.
Absolutely! Once you’ve found a frame, simply add the CYL (cylinder) part of your prescription into your prescription order information.
We offer three levels of polarized sunglasses lenses: level 1, level 2, and level 3. Our most popular type is level 3, which features an 80% tint to protect your eyes from the sun.
Our U.S office is located at the following address:
919 North Market Street, Suite 950, City of Wilmington, County of New castle, Zip code-19801